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Would you like to speak to my supervisor? #CALLCENTER CUSTOMER SERVICE REPRESENTATIVE HOW TO#I don’t know how to answer your question. Just tell me how you’re going to help me with my billing question.ĬCR: Sir/ma’am, if you don’t calm down, I’ll have to terminate this call.Ĭ: What! And make me go through the process of waiting to talk to a real person all over again?ĬCR: Look, I’m new here. I followed all of your prompts to talk to you and now you’re telling me that you won’t help me?Ĭ: Don’t tell me what to do. I have a question about my bill.Ĭ: What do you mean, you don’t deal with that? I’ve been on hold for the last 30 minutes. How can I help you today?Ĭaller (C): Yes, hello. Here is an example of a bad call center experience:Ĭall Center Representative (CCR): Hello, Acme, Inc. So, before learning what to say during a call center call, it is helpful to look at what not to say. Has a friend ever tried to make you feel better, but the words they chose actually made you feel worse? That is what happens sometimes with call center situations. #CALLCENTER CUSTOMER SERVICE REPRESENTATIVE PDF#This blog post is available as a convenient and portable PDF that youĬlick here to get a copy. What other customers have done in your situation is…
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